Previously we were concerned that we may be missing important phone calls because on busy days our phones were not being answered as quickly as we would like. We recently did a trial with orca (Call Miss Jones) and decided that we would like to continue using their service. The call is answered by the company and then they email the practice and then we call the client back as soon as we can. Any urgent calls are immediately referred back to the practice. It works well and clients are happy that they are talking to a person rather than just being stuck in a queue or listening to a message.