Warning: Invalid argument supplied for foreach() in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/orca/header.php on line 270

Village Vets – Nikki

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Related Articles

View all news

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

Get in touch
arrow_downarrow_leftarrow_rightbell bespoke_services briefcase-24-2call_answering Car crosscurvediary_management emailEstate-Agents Financial graphHospitality Housing ie_burgerLegal live_chat Medical old_phone outbound person phone shaking-handsCreated with Sketch. social_facebooksocial_googleplussocial_instagramlogo-linkedin-glyph-32social_pinterestlogo-twitter-glyph-32social_youtubespeech_bubble Tools Vet