Chancellors Estate Agents.

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You’re in good company!

At orca we pride ourselves on delivering exceptional customer satisfaction, no ifs or buts! Take a look at what our clients have to say about us.

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

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JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

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Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

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Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

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What our clients say.

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets - Nikki

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie - Darren Earnshaw

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