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Revamping The Call Answering Process for Chancellors Estate Agents.

Case Study

Chancellors is one of the leading independent Estate Agency groups in the UK.

In excess of 50 branches covering over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

calls 1 of 1 31




overflow calls per month


Capturing new business enquiries

The Problem

To maintain the highest levels of customer service and professionalism, Chancellors at the strategic level utilises overflow call answering and this service is embedded in their business. Chancellors began negotiations with Orca in 2013 when their then existing provider was not servicing them with the bespoke and cost effective service they sought. They required more detailed information in their messages, which provided them with the ability to service their clients’ needs to better effect.

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