orca has provided call answering services initially for 3 branches, but as Gentle Dental Care has grown orca now answers calls for 7 branches and this is likely to continue growing. orca ensures that all of Gentle Dental Care calls are answered promptly and professionally when their office is busy and sends a message detailing all the information that is required for the patient to receive a call back.

orca is an extension to their operation and gives Gentle Dental Care confidence that a call is never missed and patients receive the best care. In addition to this orca is constantly reviewing Gentle Dental Care call volumes and adjusting the package accordingly to ensure they are always on the most cost effective package.

Providing visibility and MI for the senior management is an additional requirement that is easily met with our comprehensive reporting suite.

Allowing a business like Gentle Dental Care to grow without limits on answering calls has been an important factor in the business’s success. Call answering for patients is not a concern for the company as it continues to expand at pace.