Handling Large Scale Inbound Enquiries for JLL Residential.

Case Study

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.



emails managed




enquiries per month

The Problem

Due to the high demand for rental properties across all rental schemes managed by JLL, the influx of interest and inbound enquiries via telephone, email and advertisements escalated. As each scheme is responsible for processing all enquiries, additional support was needed to ensure that all correspondence was handled promptly, whilst allowing the team to focus on other key areas of the service.

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