Once you have this facility as part of your business make up, and experience the benefits, it’s very very difficult to stop using it – this is a good thing as we don’t miss calls anymore. If we are busy answering calls from customers, the last thing we would want is for someone to be ringing, getting no answer and not being able to leave a message. Now our phones are always answered, we get emailed very promptly with all the customer’s information, but with the customer unaware that the call was answered by orca. To have the call answered the message is passed to us and we can get back to the customer pretty much immediately as that happens virtually in real time and that’s incredibly important, there is nothing worse than missing a call.
If I was to phone a business looking to purchase their goods or services, and I couldn’t get an answer, I would automatically call the next company I would consider using. If they answered the phone they would get my priority as a potential customer.
I started my business back in 2012, when there was just me, so when I was out visiting clients, preparing proposals or simply doing admin work, the phone was a massive distraction. However, whilst distracting these calls were incredibly important to me, calls I really couldn’t afford to miss, so it was a bit of a catch twenty two situation. Very soon after I started my business it became a sensible option for me to look at a call answering service, which is exactly what I did.