Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas.
They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.
Together Housing wanted to change how calls were handled out of hours for all maintenance and repairs. They needed to work with a company that could demonstrate that they provided excellent customer service and also had the capacity to manage the volume of calls received daily.