Sector Insights | 5th May 2025
Running a successful dental practice means juggling many moving parts. One of which is answering calls from both new and existing patients. Every missed call is a potential missed appointment, lost revenue, and an unhappy patient who may look elsewhere. Whether you’re a small private dental office or a large-scale NHS dentist, having a reliable call answering solution should be a top priority.
At Orca, we understand the unique pressures dental practices face. High call volumes can overwhelm even the most experienced reception team, particularly during busy clinic hours. That’s why partnering with a professional call answering service can make all the difference.
Patients expect to be able to reach their dentist easily, whether it’s to schedule a routine check-up or address an urgent concern. By ensuring that every call is answered promptly and professionally, you maintain high levels of customer satisfaction and loyalty.
Many prospective patients prefer to make first contact online. Our dentist live chat services provide an instant way for website visitors to ask questions, book appointments, or request a call back – converting visitors into patients even outside of regular business hours.
Keeping track of appointments, cancellations, and reschedules can be time-consuming for your in-house team. Our diary management services seamlessly integrate with your existing systems, freeing up your staff to focus on patient care rather than admin tasks.
Hiring, training, and maintaining in-house receptionists can be expensive. Outsourcing your dental reception needs to Orca allows you to access professional, fully-trained call handlers at a fraction of the cost, without compromising on quality.
Recent statistics show that the average dental practice answers only 80% of calls from prospective patients. That leaves a significant number of opportunities slipping through the cracks. With Orca, you can increase your call answer rates dramatically, ensuring you capture every new patient enquiry.
Orca’s dental answering services can be used alongside your existing reception team to lighten their load or can fully replace in-house reception duties during peak times or after hours. Our fully trained PAs answer calls seamlessly, handling queries as if they were sitting right inside your practice.
We’re excited to attend The Dentistry Show on 16th—17th May! This is a fantastic opportunity for us to learn more about the dental industry and meet dental professionals face-to-face. If you’re interested in 24/7 dental call answering, live chat services for dentists, or diary management solutions, we’d love to talk with you.
Discover how Orca can help your dental practice improve patient communication, increase efficiency, and boost profitability.
Get in touch with us today to find out more.
