Company | 26th June 2025
Summer is here! Time off is imminent! Between June and September, it’s completely natural for teams to shrink a little as holidays take priority, and rightly so. Everyone deserves a break to recharge. But when phones keep ringing and enquiries keep coming in, how do you make sure your business still delivers excellent customer service while your staff enjoy some well-earned rest?
At Orca, we don’t offer short-term holiday cover as a stand-alone service, but we can tailor your call answering package to help you manage temporary staff shortages during the summer months. Whether you need full-time support or just a little extra help, we’ve got flexible solutions that work around you, including the option to add a bespoke out-of-office message, so your clients stay informed and cared for, even when your team is away.
We’re always on. Whether it’s a sunny Friday afternoon or a Sunday evening, our team is available 24/7 to pick up the phone when you can’t. That means no missed opportunities, no voicemail dead ends, and no disgruntled callers. Just consistent, professional service no matter the season.
More customers are reaching out via websites than ever before, especially outside of traditional working hours. Our live chat services are the perfect complement to call answering, allowing us to engage website visitors in real time, answer queries, and capture valuable leads while your team is out enjoying the sun.
Every business is different, and so is every summer. That’s why we offer flexible call packages that can scale up or down depending on your needs. Whether you’re managing a few team members away or need broader coverage throughout the holiday period, we’ll work with you to create a solution that suits your needs, including custom scripts, call handling instructions, and tailored messaging for the holiday period.
We support a wide range of businesses across sectors like real estate, automotive dealerships, dental practices, and law firms. Each industry has its own unique rhythm and requirements and our experienced UK-based team is well-versed in adapting to them all. Your callers won’t even realise they’re speaking to an external team. Just friendly, professional voices representing your brand.
All of our PAs are based in the UK and trained to handle calls as if they were part of your in-house team. With a focus on empathy, efficiency, and clear communication, our human-first approach ensures your customers are always in good hands, even when your regular staff are away.
Let your team take that well-earned break without compromising on service. With Orca’s call answering and live chat solutions, you can rest easy knowing your customers are being looked after.
Want to chat about how we can support your business this summer? Get in touch today.
