Sector Insights | 8th January 2025
Sector Insights | 8th January 2025
In the fast-paced world of estate agency, every missed call could mean a lost valuation request, a missed buyer enquiry, or a frustrated landlord. With competition fierce, offering consistent, professional communication is crucial to standing out. Orca’s 24/7 call answering and live chat services ensure your estate agency never misses an opportunity—day or night.
The property market doesn’t stop, and neither do client expectations. Sellers, buyers, and landlords want to reach you when it’s convenient for them—whether that’s during office hours or late in the evening.
Failing to respond quickly can cost you instructions, sales, or lettings. Orca provides the perfect solution by handling your calls during peak times, after hours, or overnight, so you never miss a lead.
Our services are specifically designed to meet the needs of estate agents, helping you stay responsive while freeing up time for your team to focus on valuations, viewings, and closing deals.
We ensure every enquiry—whether it’s a request for property details, a seller’s valuation, or a landlord question—is captured and promptly forwarded to your team. No lead goes unnoticed.
During busy periods, we manage overflow calls so your clients never hear an engaged tone or go to voicemail. This helps maintain your agency’s reputation for reliability and professionalism.
Whether it’s a late-night enquiry about a property for sale or a weekend call from a landlord, our 24/7 service ensures you’re always accessible to your clients, even when your office is closed.
Today’s property seekers often prefer live chat to phone calls. Orca’s live chat service engages your website visitors instantly, capturing valuable leads and improving user experience.
Estate agencies thrive on excellent communication, and with Orca, you’ll never have to worry about missing a call or enquiry again. By outsourcing your call answering to us, you can focus on securing instructions, arranging viewings, and negotiating sales, while we take care of the rest.
Our team acts as an extension of your brand, ensuring every interaction with your clients reflects the professionalism your agency is known for.
With major events like The Guild of Property Professionals, The Property Franchise Group, and Fine & Country conferences approaching, now is the ideal time to optimise your communication strategy. Whether you’re networking or attending workshops, Orca ensures your clients remain connected while you’re away from the office.
Partnering with Orca is about more than just outsourcing—it’s about enhancing your agency’s reputation, improving client satisfaction, and staying competitive in the dynamic property market.
Contact us today to find out how we can help your estate agency thrive and enjoy a 7-day FREE trial to see the difference our call answering services can make.
