Supporting the Security Industry

In the security industry every call matters, but over half a million 101 non-emergency calls go unanswered each year due to long wait times. Security companies with a dedicated 24/7 call answering service can bridge that gap by providing an immediate response to any security issue day or night.

At Orca, we understand the unique demands of security companies and the phone is the number one tool customers use when wanting a problem resolved ASAP especially if a security issue arises. With 70% of business burglaries happening out of hours for security companies, missing a call could mean failing to respond to an alarm activation or even a break-in in time which can cause long term consequences.

That’s where professional call answering comes in.

Benefits of call answering within the security industry.

24/7 Call Answering

Whether it’s a late-night emergency, a new client enquiry, or a critical update from a site, missing a call could mean lost business—or worse, a security risk. Our 24/7 service ensures you never miss an urgent call.

Bespoke Solutions

At Orca we personalise scripts bespoke to the client to ensure our PAs are obtaining and confirming every detail that the client needs to serve their customer.

Our PAs are highly trained in dealing with an array of queries and by outsourcing your calls it gives you time to prioritise other business needs whilst knowing that your customers are in good hands.

Overflow Call Handling

During busy periods, we manage overflow calls, so your clients never hear an engaged tone or go to voicemail. This helps maintain your company’s reputation for reliability and professionalism.

System Integration

Through system integration, our PAs can book, monitor and escalate any security threats and emergencies ensuring a quicker response time.

Enhanced Professionalism

Every caller is greeted by a trained, professional receptionist, giving your business a trusted and reliable image.

Want to see how this works for your security business? Get in touch today for a free 7-day trial with no commitment, and no financial details needed.

Catch us at The Security Event on April 8th, 9th and 10th in the Birmingham NEC. We’d love to speak with you about our services.