Sector Insights | 13th September 2024
Sector Insights | 13th September 2024
Running a dental practice is a balancing act. Between appointments, patient care, managing staff, and handling unexpected issues, keeping everything running smoothly can be overwhelming. One area that often gets overlooked is how your practice manages incoming calls. Yet, every call is a potential opportunity—whether it’s booking a new patient, handling an emergency, or providing answers to existing clients.
Here’s why call answering services are essential for dental practices, and why Orca Business Support is the perfect partner to manage your phone lines.
Maximise Patient Care
A call that goes unanswered is a missed opportunity to help a patient. Whether someone needs to book an appointment, ask a question about a procedure, or seek urgent dental advice, a missed call can lead to frustration and lost business.
With Orca’s dedicated call answering service, your patients will always reach a professional who can either provide assistance or ensure the right information is passed on quickly. This helps dental practices focus on what they do best—providing high-quality care—without being interrupted by constant phone calls.
After-Hours Availability
Dental emergencies don’t only happen between 9 AM and 5 PM. Whether it’s a chipped tooth or sudden pain, dental patients may need assistance at odd hours.
Orca’s out-of-hours service ensures that someone is always available to handle these urgent situations. Our team is trained to take calls calmly and efficiently, providing reassurance and ensuring that any emergencies are dealt with in a timely manner. This round-the-clock service can provide peace of mind to your patients, knowing their needs will be addressed at any time, day or night.
Enhance Practice Efficiency
Managing calls in-house can tie up your team’s time, distracting them from patient care and other important tasks. During busy hours, front desk staff may struggle to answer every incoming call, leading to rushed conversations or, worse, missed calls.
With Orca’s service, you can offload the responsibility of managing the influx of calls. This not only ensures every call is handled professionally but also frees up your staff to focus on more pressing in-person tasks, ultimately making your practice more efficient.
Improved Patient Experience
Patients expect smooth communication when dealing with any healthcare provider, and that includes dental practices. Being able to reach your practice easily—without being put on hold or directed to voicemail—creates a positive experience for your patients.
Orca’s call answering service is designed with patient satisfaction in mind. We don’t just answer calls; we provide a warm, friendly, and helpful experience. Our team is trained to reflect the tone and professionalism of your practice, so every patient interaction feels seamless.
Cost-Effective Solution
Hiring full-time staff to handle calls, especially during peak times or after hours, can be costly. Many practices feel the strain of employing extra staff just to manage phones.
Orca Business Support offers a cost-effective alternative. Unlike other services that charge by the minute, we charge per call. This helps dental practices plan their budgets more effectively without any surprise fees. Our per-call model means you only pay for what you need, making it a budget-friendly option for practices of all sizes.
Tailored to Dental Practices
Not all call answering services are created equal. At Orca, we understand the unique challenges that dental practices face. Our team is experienced in handling calls from various sectors, including healthcare. We ensure that every call is treated with the urgency and care it deserves.
Plus, our services are fully customisable to suit your practice’s specific needs. Whether you require full-time call handling, overflow assistance during busy hours, or out-of-hours emergency support, we’ve got you covered.
Focus on Growth
By entrusting your call handling to Orca, you can free up more time to focus on growing your dental practice. With one less operational task on your plate, you can invest more energy in providing exceptional patient care, expanding your services, or increasing your patient base. Our reliable service ensures your practice never misses a beat, allowing you to focus on what truly matters.
Why Orca?
At Orca Business Support, we pride ourselves on being one of the UK’s leading call-answering services, providing reliable, 24/7 support to healthcare providers across the country. We know the importance of every call and the impact it can have on your business. With transparent pricing, tailored services, and a professional team that works as an extension of your practice, Orca offers a seamless solution to your call-handling needs.
Don’t let missed calls affect your practice’s reputation or growth. Let Orca help you provide the top-quality service your patients deserve, no matter when they call.
Contact us today to learn more about how we can support your dental practice!
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