Orca Marketing

Leading The Way with Smart Call Answering Services

Our core purpose is simple

 

To ensure no business opportunity is ever missed. We do this by capturing those important phone calls that slip through the cracks, giving our clients peace of mind. At the heart of our service is an unwavering dedication to customer care.

It’s our people who truly set us apart. When we recruit, we look for individuals who are genuinely committed to going above and beyond, making a real difference to our clients’ businesses. Their efforts help our clients become more efficient, profitable, and better equipped to focus on what matters most.

Orca Marketing

Our Ethos.

A flexible and adaptable service offering for our clients, with an aspirational approach that our competitors can’t match. Representing the finest customer service with the best value for money.

So much more than just call answering.

A tailored, quality service focused on delivering tangible results and real value

Outsourced customer service, acting as an extension of your organisation

We manage your outbound marketing initiatives

Strong partnerships with our clients, based on shared principles

Message from our Managing Director

I am passionate about excellent customer service and have 25 years experience in providing professional services to the business community.

Orca Headshots

My personal promise.

All Orca customers have my personal promise that we will represent your business to the highest standard, impress your customers and add value to your organisation. If there is anything you feel we can do better or differently, just ask, and my management team will act swiftly and proactively to provide you with the precise service you want.

Want to work for us?

We are always looking for bright, enthusiastic individuals who have a passion for delivering excellent customer service.

Orca Marketing

Bespoke communication solutions for your business.

Many businesses do not offer bespoke solutions or services, instead opting for the “one size fits all” policy. At orca we realise that businesses are as individual as people and whilst a standard product or service may work in part, it doesn’t always deliver what a client really needs.

Outsourced solutions mean different things to different organisations and effective and productive change often won’t be achieved by a standardised approach.

Orca Marketing

What our customers say.

We have been using orca business support for several years. They are a professional team who answer my calls when we can’t. It’s been so useful in many situations. Not only if my staff are busy but also If I’m driving or I go out of the area they email me with a message of who has called me or my business. They have paid for themselves over and over again by taking details of orders. We highly recommend them. They even gave us a free trial and we’re never looked back.

Baby Birds - Retail

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca business support.  We have been working with orca business support for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca business support to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca business support are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group

We have now introduced this service into many of our franchised offices. orca business support provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group

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