your conversation,
our voice.

We give each and every client the same excellent standard of customer service but a service as individual as they are.

Our raison d’etre is to capture vital business opportunities for our clients, by ensuring we capture the telephone calls they miss. At the heart of what we do is a commitment to customer service.

Our people make us what we are and when we recruit we look for those who are prepared to go the extra mile to make our clients’ lives easier and businesses more profitable and efficient.

Our Ethos.

A flexible and adaptable service offering for our clients, with an aspirational approach that our competitors can’t match. Representing the finest customer service with the best value for money.

So much more than just call answering.

A tailored, quality service focused on delivering tangible results and real value.

Outsourced customer service, acting as an extension of your organisation.

We manage your outbound marketing initiatives.

Strong partnerships with our clients, based on shared principles.

Message from our Managing Director.

I am passionate about excellent customer service and have 25 years experience in providing professional services to the business community.

My personal promise.

All orca customers have my personal promise that we will represent your business to the highest standard, impress your customers and add value to your organisation. If there is anything you feel we can do better or differently, just ask, and my management team will act swiftly and proactively to provide you with the precise service you want.

Want to work for us?

We are always looking for bright, enthusiastic individuals who have a passion for delivering excellent customer service.

Bespoke communication solutions for your business.

Many businesses do not offer bespoke solutions or services, instead opting for the “one size fits all” policy. At orca we realise that businesses are as individual as people and whilst a standard product or service may work in part, it doesn’t always deliver what a client really needs.

Outsourced solutions mean different things to different organisations and effective and productive change often won’t be achieved by a standardised approach.

What our customers say.

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co - Deborah Wilkinson

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets - Jenny

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie - Darren Earnshaw

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