Leading The Way with Smart Call Answering Services.

We give each and every client the same excellent standard of customer service but a service as individual as they are.

Our raison d’etre is to capture vital business opportunities for our clients, by ensuring we capture the telephone calls they miss. At the heart of what we do is a commitment to customer service.

Our people make us what we are and when we recruit we look for those who are prepared to go the extra mile to make our clients’ lives easier and businesses more profitable and efficient.

Our Ethos.

A flexible and adaptable service offering for our clients, with an aspirational approach that our competitors can’t match. Representing the finest customer service with the best value for money.

So much more than just call answering.

A tailored, quality service focused on delivering tangible results and real value.

Outsourced customer service, acting as an extension of your organisation.

We manage your outbound marketing initiatives.

Strong partnerships with our clients, based on shared principles.

Message from our Managing Director.

I am passionate about excellent customer service and have 25 years experience in providing professional services to the business community.

My personal promise.

All orca customers have my personal promise that we will represent your business to the highest standard, impress your customers and add value to your organisation. If there is anything you feel we can do better or differently, just ask, and my management team will act swiftly and proactively to provide you with the precise service you want.

Want to work for us?

We are always looking for bright, enthusiastic individuals who have a passion for delivering excellent customer service.

Bespoke communication solutions for your business.

Many businesses do not offer bespoke solutions or services, instead opting for the “one size fits all” policy. At orca we realise that businesses are as individual as people and whilst a standard product or service may work in part, it doesn’t always deliver what a client really needs.

Outsourced solutions mean different things to different organisations and effective and productive change often won’t be achieved by a standardised approach.

What our customers say.

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group

We have been clients of orca for around 2 years now and you handle all of our overflow calls and then take over from when our offices shut at 8pm all the way until the next morning.  We have been very happy clients of orca and your service allows us to offer a seamless 24/7 service and allows us to balance our resourcing in the offices as we know clients will be spoken to competently and given initial information.   Words I’d use to describe orca are: efficient, invaluable, willing, customer orientated.  Thank you for all you do for us.

Whitegates (part of TPFG)

orca (Call Miss Jones) provides a service that we can trust and rely on. They are flexible to our service needs, able to help at short notice and strive to fix any issues that arise.

Elim Housing

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