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What our clients say.

We decided to use a call answering service as we are a small business and need to be able to attend to other tasks within our business but don’t want to miss that crucially important call from a client. Neither did we want unanswered calls to be picked up by an impersonal voicemail recorder. orca business support may be the first impression our client experiences of our business and it’s important that this is a professional but friendly interaction. We are very satisfied that orca business support delivers a quality service that we could recommend.

Dejay Distribution Ltd

Previously we were concerned that we may be missing important phone calls because on busy days our phones were not being answered as quickly as we would like. We recently did a trial with orca business support and decided that we would like to continue using their service. The call is answered by the company and then they email the practice  and then we call the client back as soon as we can. Any urgent calls are immediately referred back to the practice. It works well and clients are happy that they are talking to a person rather than just being stuck in a queue or listening to a message.

Cheshire Pets

I just wanted to say that using orca business support is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings

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