Sectors & Industries.

orca provides outsourced customer service solutions across various sectors and industries in the UK.

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A versatile organisation with ability to deliver universal service excellence.

Operating within a number of key industry sectors, orca has a unique ability, developed through years of experience, to deliver exceptional customer service to a diverse range of businesses. We work with clients across a wealth of sectors and understand that every business has unique administrative needs. Our experienced and dedicated team of receptionists will seamlessly get to know your requirements, building strong relationships with you and your customers alike. Knowing that your telephone answering and communications are taken care of allows you to focus on growing other areas of your business with complete peace of mind.

What our clients say.

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets - Nikki

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

We have now introduced this service into many of our franchised offices. orca (Call Miss Jones) provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group - Deborah Tordoff

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