Sectors & Industries

We switched to orca business support from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca business support.

Previously we were concerned that we may be missing important phone calls because on busy days our phones were not being answered as quickly as we would like. We recently did a trial with orca business support and decided that we would like to continue using their service. The call is answered by the company and then they email the practice  and then we call the client back as soon as we can. Any urgent calls are immediately referred back to the practice. It works well and clients are happy that they are talking to a person rather than just being stuck in a queue or listening to a message.

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using orca business support any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!