Since our launch in 2010, orca has become the UK’s leading call handler in the UK property sector. We have achieved this status by following our core pillars of customer service excellence, professionalism and value for money. Estate and lettings agents will look for a return on their money when using our services, hence we pride ourselves on capturing new revenue generating opportunities for our clients, which they would otherwise miss. The combination of increased revenues and enhanced customer experience, make us a vital partner in this sector.
There are many benefits to using Orca's services in the estate and letting agent sector, just some are below:
A business partner with experience and who understands the estate and letting agent sector.
Highly trained colleagues, many with experience of working within the sector itself.
Capturing of new revenue generating opportunities, which would otherwise be missed.
An enhanced professional business image, knowing calls won't go unanswered.
A cost effective and flexible alternative to directly employing additional staff.
Unique ability to access and work within your own internal systems e.g. Juba.
We provide a seamless service, with the caller unaware we are answering on the client’s behalf. We convey vital contact information immediately following the completion of the call or transfer calls of an urgent nature. Our service works because we understand the dynamics of a busy agent’s office, with staff coming and going from viewings or otherwise tied up on other calls. Most importantly we understand the importance of new sales leads being conveyed quickly and accurately.
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.