Estate & letting agents.

Unrivalled expertise in the property sector, orca can provide that vital first point of contact for your customers and buyers.

Since our launch in 2010, orca has become the UK’s leading call handler in the UK property sector. We have achieved this status by following our core pillars of customer service excellence, professionalism and value for money. Estate and lettings agents will look for a return on their money when using our services, hence we pride ourselves on capturing new revenue generating opportunities for our clients, which they would otherwise miss. The combination of increased revenues and enhanced customer experience, make us a vital partner in this sector.

Why choose us.

There are many benefits to using Orca's services in the estate and letting agent sector, just some are below:

A business partner with experience and who understands the estate and letting agent sector.

Highly trained colleagues, many with experience of working within the sector itself.

Capturing of new revenue generating opportunities, which would otherwise be missed.

An enhanced professional business image, knowing calls won't go unanswered.

A cost effective and flexible alternative to directly employing additional staff.

Unique ability to access and work within your own internal systems e.g. Juba.

Get in touch

orca answers for thousands of estate and letting agent branches across the UK, ranging from independent High Street agents to national franchise networks.

We provide a seamless service, with the caller unaware we are answering on the client’s behalf. We convey vital contact information immediately following the completion of the call or transfer calls of an urgent nature. Our service works because we understand the dynamics of a busy agent’s office, with staff coming and going from viewings or otherwise tied up on other calls. Most importantly we understand the importance of new sales leads being conveyed quickly and accurately.

What our clients say.

We have now introduced this service into many of our franchised offices. orca (Call Miss Jones) provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group - Deborah Tordoff

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has have been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes - Jason Phillips

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings - Scott Richardson

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Alexander Mackie

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors

Chancellor are one of the leading independent Estate Agency groups in the UK, with over 50 branches and large Head Office operation. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

Get in touch
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