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Capturing the telephone calls you can’t.

By choosing orca as your call answering service partner, you’ll ensure every call is answered by a friendly and attentive team member. We are committed to providing the highest level of service to every person we interact with on your behalf.

Excellent customer service is at the heart of what we do. The knowledge and professionalism of our receptionists results in all of your callers being met with the best possible experience, regardless of their query.

Every caller will have a conversation with a helpful call handler who will transfer them to the appropriate person or take a message. If you are unavailable to take calls or simply don’t want to, they will pass seamlessly to your dedicated PA, who is always on hand to help as if they are part of your own internal team.

Orca’s smart call answering service is also extremely flexible; we will work with you to gain an understanding of your needs, creating a service offering that adds value to your business. You can choose whether you would like to divert calls, the information you would like us to take from your callers, and how you would like to receive messages.

Why choose us.

Peace of mind knowing that every phone call will be met with a helpful response and valuable new business opportunities will never be missed.

Impress your clients with your receptionist’s professionalism, knowledge and helpfulness.

Extremely cost effective and professional alternative to employing additional staff. Using orca for outsourced customer service ensures you make a great first impression.

Calls transferred seamlessly and messages sent
via e-mail or text.

A dedicated team of PA's who get to know you and your business and become an extension of your team. .

Available 24 hours a day, 7 days a week.

Get in touch

Giving your organisation a permanent presence is vital in the modern business environment.

Ensuring your phone is answered every time someone makes a call is the key to creating a positive first impression.

For many businesses employing full-time administrative support or a receptionist is simply not required or cost effective, yet not having permanent telephone cover leaves a business exposed.

orca smart call answering is the perfect overflow service – our receptionists are here to answer every call as a first point of contact for your customers, during peak times or when you’re unavailable.

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What our clients say.

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

Get in touch

Why not tell us what you need?

Contact us and we’ll talk you through all the options and work out the best package for your needs. Simply complete the form or call 0800 002 9277.

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