Live Chat Management Services in the UK.

orca 'pod' teams can manage complex customer queries through your live chat platform.

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Your live chats, managed by us on your behalf.

Appointing orca to support you with live chat services is a cost effective way to connect with customers instantaneously. Our highly trained receptionists will get to know your business, remotely representing you using your chosen tone of voice.

We understand that live chat requires a different set of skills to telephone answering and our dedicated live chat team have been carefully selected based on their high level of written competency. All of our live chat operators are highly literate and technically proficient with the ability to respond to queries in a clear and concise way. We work with you to communicate with your customers in a modern, forward thinking way.

The benefits of Live Chat

Live chat services offer customers the ability to chat with a company representative with any queries they may have, without the hassle of picking up the phone. Thanks to high satisfaction and low effort, customers respond incredibly well to this method of communication, and as a result it’s become more commonplace on company websites.

We recognise this potential shift in engagement habits and want to ensure our clients capitalise on these developments and maximise their outward appeal to their clients. Availability builds trust and by offering a wider range of contact options, you can ensure you are appealing to every potential client/customer regardless of their preferred method of contact.

Why choose us.

orca's Live Chat service has many great benefits.

A ready-made technology solution.

Cost-effective way to introduce the concept to your business.

Maximise the potential of every visitor to your website.

Customer queries resolved immediately.

24/7 presence, many customers like to "chat" in the evenings.

All chats fully visible and accessible by you.

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Live Chat is fast becoming one of the main methods businesses utilise to communicate with their customers.

In many ways, it is more convenient for a potential customer, whilst browsing a website, to engage in chat as opposed to making a telephone call. We recognise this potential shift in engagement habits and want to ensure our clients capitalise on these developments and maximise their outward appeal to their clients.

What our clients say.

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group - Avinash Sachdev

We have now introduced this service into many of our franchised offices. orca (Call Miss Jones) provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group - Deborah Tordoff

We have been using orca (Call Miss Jones) for several years now and have found the service to be invaluable. It’s very reassuring to our patients to have someone to speak to if we are already on a call or are unable to take a call for any reason. We have found the staff at orca (Call Miss Jones) very professional and friendly and easy to deal with.  We have complete confidence in orca (Call Miss Jones) and wouldn’t be without them.

Harley Street Dental - Melanie

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

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Why not tell us what you need?

Contact us and we’ll talk you through all the options and work out the best package for your needs. Simply complete the form or call 0800 002 9277.

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