Live Chat Management Services in the UK.

orca 'pod' teams can manage complex customer queries through your live chat platform.

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Your live chats, managed by us on your behalf.

Appointing orca to support you with live chat services is a cost effective way to connect with customers instantaneously. Our highly trained receptionists will get to know your business, remotely representing you using your chosen tone of voice.

We understand that live chat requires a different set of skills to telephone answering and our dedicated live chat team have been carefully selected based on their high level of written competency. All of our live chat operators are highly literate and technically proficient with the ability to respond to queries in a clear and concise way. We work with you to communicate with your customers in a modern, forward thinking way.

The benefits of Live Chat

Live chat services offer customers the ability to chat with a company representative with any queries they may have, without the hassle of picking up the phone. Thanks to high satisfaction and low effort, customers respond incredibly well to this method of communication, and as a result it’s become more commonplace on company websites.

We recognise this potential shift in engagement habits and want to ensure our clients capitalise on these developments and maximise their outward appeal to their clients. Availability builds trust and by offering a wider range of contact options, you can ensure you are appealing to every potential client/customer regardless of their preferred method of contact.

Why choose us.

orca's Live Chat service has many great benefits.

A ready-made technology solution.

Cost-effective way to introduce the concept to your business.

Maximise the potential of every visitor to your website.

Customer queries resolved immediately.

24/7 presence, many customers like to "chat" in the evenings.

All chats fully visible and accessible by you.

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Live Chat is fast becoming one of the main methods businesses utilise to communicate with their customers.

In many ways, it is more convenient for a potential customer, whilst browsing a website, to engage in chat as opposed to making a telephone call. We recognise this potential shift in engagement habits and want to ensure our clients capitalise on these developments and maximise their outward appeal to their clients.

What our clients say.

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets - Jenny

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie - Darren Earnshaw

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

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Why not tell us what you need?

Contact us and we’ll talk you through all the options and work out the best package for your needs. Simply complete the form or call 0800 002 9277.

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