Flexible Diary Management Outsourcing.

Managing business meetings, bookings and reservations on your behalf.

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Taking bookings and reservations, so you can focus on growing other areas of your business.

Orca work with many businesses requiring services that extend further than just call answering. Successful diary management is fundamental to the smooth running of a business, and when handled correctly can present your company positively to current and potential new customers.

Our dedicated team are expertly trained to seamlessly manage your schedule, eliminating inefficiencies and duplications, so you have more time to focus on more pressing matters that contribute to business growth.

Whether you operate a business that takes bookings or reservations, or receive calls from clients looking to arrange meetings, we’re happy to deal with requests on your behalf.

 

Why choose us.

All the great benefits of call answering, and more.

Book, amend and cancel appointments whilst you work.

Exceptional value for money and a cost-effective alternative to a receptionist.

Keep updated with all bookings and alterations made.

A key partner in helping to grow your business.

Integrates seamlessly into your business and processes. Full integration with your own CRM or booking system - no hassle setting up a new system to manage bookings.

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Manage My Meeting.

If the nature of your work requires you or your team to regularly attend meetings, it’s likely that staying on top of your schedule consumes a fair amount of your time. Ensuring meetings are booked when team members are available can be a challenge, especially when people have different workflows and commitments.

Having an external business outsourcing service to help manage meetings can hugely benefit your team and free up time for other tasks. By providing your professional PA with visibility of your schedule, you can rest assured that any meetings booked by orca are taken care of efficiently.

You will be informed of any meeting requests or cancellations instantly via a communication method that you choose. Your dedicate receptionist can contact you via text message or email immediately, so you’re aware of any changes to your schedule in real time.

What our clients say.

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie - Darren Earnshaw

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets - Jenny

Pen y Lan Plumbing has been working with orca (Call Miss Jones) for four years now. We would never even consider going back to the old answer phones. The service pays for itself every day of the week.

Pen y Lan Plumbing - George Sutherland

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

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Why not tell us what you need?

Contact us and we’ll talk you through all the options and work out the best package for your needs. Simply complete the form or call 0800 002 9277.

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