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What our clients say.

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets

orca (Call Miss Jones) have been providing excellent service to Irwell Valley customers for over four years, seamlessly taking over from our in-house teams and handling all repairs and anti-social behaviour calls with great professionalism and skill out of hours. orca (Call Miss Jones) have proven to be a reliable, flexible and co-operative provider, with whom we enjoy a great working partnership.

Irwell Valley HA

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings

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