Outsourced Customer Service Solutions.

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An outsourced provider with a range of services to meet
modern business needs.

At orca we know that a business’s needs do not remain static but change and evolve as the business grows. Our unique suite of services enable us to service a multitude of business needs and add value to our clients in many ways.

What our clients say.

We decided to use a call answering service as we are a small business and need to be able to attend to other tasks within our business but don’t want to miss that crucially important call from a client. Neither did we want unanswered calls to be picked up by an impersonal voicemail recorder. “orca (Call Miss Jones)” may be the first impression our client experiences of our business and it’s important that this is a professional but friendly interaction. We are very satisfied that “orca (Call Miss Jones)” delivers a quality service that we could recommend.

Dejay Distribution Ltd - Sharon Greathead

We have been using orca (Call Miss Jones) for several years. They are a professional team who answer my calls when we can’t. It’s been so useful in many situations. Not only if my staff are busy but also If I’m driving or I go out of the area they email me with a message of who has called me or my business. They have paid for themselves over and over again by taking details of orders. We highly recommend them. They even gave us a free trial and we’re never looked back.

Baby Birds - Retail - Emma Charlesworth

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets - Nikki

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