Outsourced Customer Service Solutions.

We have been clients of orca for around 2 years now and you handle all of our overflow calls and then take over from when our offices shut at 8pm all the way until the next morning.  We have been very happy clients of orca and your service allows us to offer a seamless 24/7 service and allows us to balance our resourcing in the offices as we know clients will be spoken to competently and given initial information.   Words I’d use to describe orca are: efficient, invaluable, willing, customer orientated.  Thank you for all you do for us.

We have been using orca (Call Miss Jones) for several years now and have found the service to be invaluable. It’s very reassuring to our patients to have someone to speak to if we are already on a call or are unable to take a call for any reason. We have found the staff at orca (Call Miss Jones) very professional and friendly and easy to deal with.  We have complete confidence in orca (Call Miss Jones) and wouldn’t be without them.

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work