Outsourced Customer Service Solutions.

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An outsourced provider with a range of services to meet
modern business needs.

At orca we know that a business’s needs do not remain static but change and evolve as the business grows. Our unique suite of services enable us to service a multitude of business needs and add value to our clients in many ways.

What our clients say.

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie

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