orca provides a unique out of hours outsourced customer service to the social housing sector. Through a number of years of operating in the sector, we understand the specific needs of housing providers, their customers, contractors and other stakeholders. This knowledge has enabled us to evolve our services in the sector to the point whereby we handle the entire out of hours process and customer journey. Working with providers from 500 to 40,000 unit housing stock orca is the UK’s leading provider of outsourced customer service in this area.
Whether re-tendering or outsourcing for the first time, Orca should be your first point of contact for the following reasons:
Unparalleled knowledge of social housing and out of hours call processes and great customer support.
Significant demonstrable cost savings to be made through outsourcing to Orca.
Infrastructure to handle sudden and sustained increases in call volumes.
Working within your own housing management software e.g QL, Orchard.
Robust back up and disaster recovery procedures.
Experienced in large contract transfers and TUPE.
orca is the leading provider of outsourced customer service in the social housing sector. Our highly trained colleagues, operating in specialist teams answer calls from a range of tenants, sympathetically diagnose the reported fault as emergency or non-emergency, contact the appropriate contractor whilst at all times operating within the client’s own housing management system, via a secure link. This unique service allows social housing providers to outsource a vital process both cost effectively and in a manner by which they fully comply with their own service level commitments.
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
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