Housing associations / social housing.

A strategic long term partner to housing associations and other social housing providers.

orca provides a unique out of hours outsourced customer service to the social housing sector. Through a number of years of operating in the sector, we understand the specific needs of housing providers, their customers, contractors and other stakeholders. This knowledge has enabled us to evolve our services in the sector to the point whereby we handle the entire out of hours process and customer journey. Working with providers from 500 to 40,000 unit housing stock orca is the UK’s leading provider of outsourced customer service in this area.

Why choose us.

Whether re-tendering or outsourcing for the first time, Orca should be your first point of contact for the following reasons:

Unparalleled knowledge of social housing and out of hours call processes and great customer support.

Significant demonstrable cost savings to be made through outsourcing to Orca.

Infrastructure to handle sudden and sustained increases in call volumes.

Working within your own housing management software e.g QL, Orchard.

Robust back up and disaster recovery procedures.

Experienced in large contract transfers and TUPE.

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Answering over 100,000 out of hours repairs calls, and 1.5M property calls in total per annum.

orca is the leading provider of outsourced customer service in the social housing sector. Our highly trained colleagues, operating in specialist teams answer calls from a range of tenants, sympathetically diagnose the reported fault as emergency or non-emergency, contact the appropriate contractor whilst at all times operating within the client’s own housing management system, via a secure link. This unique service allows social housing providers to outsource a vital process both cost effectively and in a manner by which they fully comply with their own service level commitments.

What our clients say.

orca (Call Miss Jones) have been providing excellent service to Irwell Valley customers for over four years, seamlessly taking over from our in-house teams and handling all repairs and anti-social behaviour calls with great professionalism and skill out of hours. orca (Call Miss Jones) have proven to be a reliable, flexible and co-operative provider, with whom we enjoy a great working partnership.

Irwell Valley HA - Amber Hughes

orca (Call Miss Jones) provides a service that we can trust and rely on. They are flexible to our service needs, able to help at short notice and strive to fix any issues that arise.

Elim Housing - Lizzie Aston-Long

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Alexander Mackie

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:


Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

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