Law Firms & Legal Practices Call Answering Services.

An outsourced partner with the professionalism to match your own.

The legal profession has evolved immensely in recent years and firms, competing for quality clients, must project the highest standards of professionalism to succeed. orca stands out as an outsourced provider who can provide that very level of professionalism, necessary for this sector.

Why choose us.

A range of benefits for firms of all sizes.

Calls answered by highly trained PA's operating in dedicated teams projecting the right image.

Overflow call answering at busy times.

Complete outsourced reception service, calls transferred to your team members.

Maximise the efficiency of your fee earners.

Outbound marketing campaigns undertaken.

Exceptional value for money and cost effective alternative to recruitment.

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orca is able to demonstrate a level of professionalism unrivalled in the outsourcing sector and which is ideally suited to the legal profession.

Founded by a Chartered Accountant passionate about customer service, orca‘s raison d’etre is to ensure that the highest standards permeate throughout that organisation from top to bottom that translates into real value for our legal clients.

What our clients say.

I have been very satisfied with the service you have provided. It has always been efficient, professional and of invaluable assistance to me.

Herbert & Cholmeley - Charles Fairfax-Cholmeley (Retired)

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co - Deborah Wilkinson

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

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