Customers are the most important stakeholders and ultimately determine whether or not your business is a success. For any business to flourish, it’s paramount that quality customer service is provided at all times. By building an unfaltering customer service strategy, you can ensure that your business offering is well received and that customers want to come back in the future.
Unique benefits of using orca's Outsourced Customer Service.
24/7 cover for continuity of your organisation's internal processes.
Experts in leading housing management software such as QL, Orchard.
Major efficiencies and cost savings gained as tasks performed in real time.
orca colleagues are highly trained and skilled in your organisation's processes.
Improve your clients' customer services experiences and scoring.
Flexibility in our ability to cover additional shifts at short notice.
Whilst providing such cover during office hours is often achievable, outside of these hours provides even large organisations with a number of challenges including staffing, training and security. As a 24/7 business orca understand these issues and have responded to such challenges by developing a range of services to assist clients to overcome these problems.
With the use of secure connections, orca keeps your organisation operating around the clock helping to improve customer service operations. Our expertly trained PA’s are on hand at our customer contact centre to take over from your in-house team at the end of the day, or other times to suit you.
Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.
JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.
Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.
Contact us and we’ll talk you through all the options and work out the best package for your needs. Simply complete the form or call 0800 002 9277.