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orca - the new name for call miss jones

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A flexible and adaptable service offering, with an aspirational approach.

orca (formerly Call Miss Jones) was founded in 2010 and has since become one of the UK’s leading call answering and outsourced business services providers.

Our passion is to deliver service excellence and capture value-adding opportunities for our clients. At the heart of what we do is a total commitment to customer service.

So much more than just call answering.

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Specialist expertise across a wealth of sectors.

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Accounting & financial.

Automotive retail.

Estate & letting agents.

Facilities management.

Hospitality.

Housing associations / social housing.

Legal.

Medical.

Veterinary.

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Alexander Mackie

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors

Chancellor are one of the leading independent Estate Agency groups in the UK, with over 50 branches and large Head Office operation. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

What our clients say.

I have been very satisfied with the service you have provided. It has always been efficient, professional and of invaluable assistance to me.

Herbert & Cholmeley - Charles Fairfax-Cholmeley (Retired)

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings - Scott Richardson

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has have been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes - Jason Phillips

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Come Join Us.

Come and join the orca family and help us support businesses of all shapes and sizes.

You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.

Contact us and we'll work out the best package for your needs.

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