orca is a forward-thinking, versatile, outsourced customer services provider that uses cutting edge technology to deliver exceptional customer services.
At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.
Although we have a proven history of delivering exceptional outsourced customer service, the support we provide goes far beyond just telephone answering. We offer a multi channel customer service experience that can be implemented into your business with ease.
The orca team are expertly trained to handle fluctuations in customer demand, and can assist with a range of tasks to help deliver the right experience, for anyone who contacts your business.
Call answering that’s genuinely unique. Efficient and cost effective telephone answering services, ensuring all calls are answered and no new business opportunities are missed.
Handling your detailed processes both during and after the initial telephone call.
Engaging live with your customers, promoting your business and securing you opportunities.
We’re happy to help you manage your diary. Our team of receptionists will handle bookings or reservations on your behalf, updating information in real time.
Orca pod teams can manage your internal CRM processes or technical customer service enquiries.
Tailor made outbound campaigns, designed and delivered by outbound sales experts.
Come and join the orca family and help us support businesses of all shapes and sizes.
You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.