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24/7 UK Call Answering Service.

Build your own call answering 'pod' team and never miss a call, ever again.

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Capturing the telephone calls you can’t.

By choosing orca as your call answering service partner, you’ll ensure every call is answered by a friendly and attentive team member. We are committed to providing the highest level of service to every person we interact with on your behalf.

Excellent customer service is at the heart of what we do. The knowledge and professionalism of our receptionists results in all of your callers being met with the best possible experience, regardless of their query.

Every caller will have a conversation with a helpful call handler who will transfer them to the appropriate person or take a message. If you are unavailable to take calls or simply don’t want to, they will pass seamlessly to your dedicated PA, who is always on hand to help as if they are part of your own internal team.

Orca’s smart call answering service is also extremely flexible; we will work with you to gain an understanding of your needs, creating a service offering that adds value to your business. You can choose whether you would like to divert calls, the information you would like us to take from your callers, and how you would like to receive messages.

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Why choose us? We are so much more than
just call answering.

View our services

Specialist expertise across a wealth of sectors.

View all sectors
sector accounting

Accountants & Financial

car dealership

Car Dealership & Aftersales.

sector estate agents

Estate & Letting Agents.

sector hospitality

Hotels & Restaurants.

legal sector lawyer

Law Firms & Legal Practices.

sector medical

Medical Practices & Clinics.

sector housing association

National Housing Associations.

sector facility management

Out of Hours Facilities Management.

sector veterinary

Veterinary Practices.

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Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Services

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

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Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

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Case Study:

Gentle Dental Care

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

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Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

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Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

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Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

What our clients say.

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group

orca (Call Miss Jones) have been providing excellent service to Irwell Valley customers for over four years, seamlessly taking over from our in-house teams and handling all repairs and anti-social behaviour calls with great professionalism and skill out of hours. orca (Call Miss Jones) have proven to be a reliable, flexible and co-operative provider, with whom we enjoy a great working partnership.

Irwell Valley HA

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Come Join Us.

Come and join the orca family and help us support businesses of all shapes and sizes.

You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.

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Contact us and we'll work out the best package for your needs.

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