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orca - the new name for call miss jones

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A flexible and adaptable service offering, with an aspirational approach.

orca (formerly Call Miss Jones) was founded in 2010 and has since become one of the UK’s leading call answering and outsourced business services providers.

Our passion is to deliver service excellence and capture value-adding opportunities for our clients. At the heart of what we do is a total commitment to customer service.

So much more than just call answering.

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Specialist expertise across a wealth of sectors.

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Accounting & financial.

Automotive retail.

Estate & letting agents.

Facilities management.

Hospitality.

Housing associations / social housing.

Legal.

Medical.

Veterinary.

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Alexander Mackie

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors

Chancellor are one of the leading independent Estate Agency groups in the UK, with over 50 branches and large Head Office operation. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

What our clients say.

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets - Jenny

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

We decided to use a call answering service as we are a small business and need to be able to attend to other tasks within our business but don’t want to miss that crucially important call from a client. Neither did we want unanswered calls to be picked up by an impersonal voicemail recorder. “orca (Call Miss Jones)” may be the first impression our client experiences of our business and it’s important that this is a professional but friendly interaction. We are very satisfied that “orca (Call Miss Jones)” delivers a quality service that we could recommend.

Dejay Distribution Ltd - Sharon Greathead

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Come Join Us.

Come and join the orca family and help us support businesses of all shapes and sizes.

You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.

Contact us and we'll work out the best package for your needs.

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