Orca Marketing

24/7 UK Call Answering Service

Priced Per Call, Not Per Minute

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Unlock the power of capturing the telephone calls you can’t afford to miss.

When you make Orca your call answering service partner, you’re choosing more than just a solution; you’re guaranteeing that every call is met with a warm and attentive team member. We are unwavering in our commitment to delivering a top-class service on your behalf.

At the core of our mission is exceptional customer service. Our receptionists’ knowledge and professionalism ensure that every caller, no matter the nature of their enquiry, receives a premium experience.

Every interaction is a conversation with a helpful call handler who will seamlessly connect your callers to the right person or take a message. Whether you’re unavailable or simply prefer not to answer, your dedicated PA is there to assist, seamlessly blending into your internal team.

Orca’s smart call answering service is more than just a service; it’s a tailored solution. We collaborate with you to understand your unique needs, shaping a service that elevates your business. Choose how you’d like calls diverted, specify the information you want us to collect from your callers, and decide how you’d like to receive messages. Once you experience the benefits, you won’t want to be without it.

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Why choose us? We are so much more than
call answering

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Specialist expertise across a wealth of sectors

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sector accounting

Accountants & Financial

car dealership

Car Dealership & Aftersales.

Young Female Receptionist Talking on Phone in Office

Dental Practices

sector estate agents

Estate & Letting Agents.

sector hospitality

Hotels & Restaurants.

legal sector lawyer

Law Firms & Legal Practices.

sector medical

Medical Practices & Clinics.

sector housing association

National Housing Associations.

sector facility management

Out of Hours Facilities Management.


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Security

sector veterinary

Veterinary Practices.

Orca Marketing

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Orca Marketing

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Orca Marketing

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Orca Marketing

Case Study:

Gentle Dental Care

Working with multiple branches throughout the South of London. Orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your Orca account couldn't be more simple!

Orca Marketing

Case Study:

Specialist Consultancy Firm Alexander Mackie

Our clients are greeted by a real person rather than an answering machine! Orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Orca Marketing

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

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Case Study:

Chancellors Estate Agents

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

What our clients say

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using orca business support any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie

I just wanted to say that using orca business support is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the orca business support free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca business support has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

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Come Join Us

Come and join the Orca family and help us support businesses of all shapes and sizes.

You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.

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Contact us and we'll work out the best package for your needs.

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