orca is a forward-thinking, versatile, outsourced customer services provider that uses cutting edge technology to deliver exceptional customer services.
At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.
Although we have a proven history of delivering exceptional outsourced customer service, the support we provide goes far beyond just telephone answering. We offer a multi channel customer service experience that can be implemented into your business with ease.
The orca team are expertly trained to handle fluctuations in customer demand, and can assist with a range of tasks to help deliver the right experience, for anyone who contacts your business.
Call answering that’s genuinely unique. Efficient and cost effective telephone answering services, ensuring all calls are answered and no new business opportunities are missed.
Handling your detailed processes both during and after the initial telephone call.
Engaging live with your customers, promoting your business and securing you opportunities.
We’re happy to help you manage your diary. Our team of receptionists will handle bookings or reservations on your behalf, updating information in real time.
Orca pod teams can manage your internal CRM processes or technical customer service enquiries.
Tailor made outbound campaigns, designed and delivered by outbound sales experts.
Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.
JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.
Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.
Come and join the orca family and help us support businesses of all shapes and sizes.
You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.