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orca - the new name for call miss jones.

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A flexible and adaptable service offering, with an aspirational approach.

orca (formerly Call Miss Jones) was founded in 2010 and has since become one of the leading virtual receptionist and outsourced customer service providers in the UK.

At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.

Although we have a proven history of delivering exceptional outsourced customer service, the support we provide goes far beyond just telephone answering. We offer a multi channel customer service experience that can be implemented into your business with ease.

The orca team are expertly trained to handle fluctuations in customer demand, and can assist with a range of tasks to help deliver the right experience, for anyone who contacts your business.

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So much more than just call answering.

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Specialist expertise across a wealth of sectors.

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Accountants & Financial

Car Dealership & Aftersales.

Estate & Letting Agents.

Hotels & Restaurants.

Law Firms & Legal Practices.

Medical Practices & Clinics.

National Housing Associations.

Out of Hours Facilities Management.

Veterinary Practices.

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

What our clients say.

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie - Darren Earnshaw

orca (Call Miss Jones) provides a service that we can trust and rely on. They are flexible to our service needs, able to help at short notice and strive to fix any issues that arise.

Elim Housing - Lizzie Aston-Long

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets - Nikki

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Latest news and insights from orca.

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Come Join Us.

Come and join the orca family and help us support businesses of all shapes and sizes.

You’ll be given the opportunity to challenge yourself and learn new skills, whilst being surrounded by smart, ambitious and motivated people who are passionate about delivering an exceptional service.

Contact us and we'll work out the best package for your needs.

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