Why is it that the phone rings the most when you have the most work to do? We understand the peaks and troughs experienced within an accountancy practice. From tax season to year-end, we provide excellent customer service to your clients when you can’t.
A range of benefits for firms of all sizes.
Calls answered by highly trained PA's operating in dedicated teams.
Overflow call answering at busy times, capturing fee earning opportunities.
Complete outsourced reception service, calls transferred to appropriate professionals.
Maximise the efficiency for your fee earners.
Outbound marketing campaigns undertaken.
Exceptional value for money and cost effective alternative to recruitment.
By orca answering your calls you are able to focus on your billable time and therefore increasing your bottom line. Your fee earners should be just that, fee earners! Having a professional’s time tied up with administrative tasks is not cost effective and just bad business. Orca will help you maximise your professional colleagues’ chargeable time.
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.