With the continued pressure on FM companies to cut costs, help ensure that your service standards remain the same by outsourcing your call answering.
Start to enjoy immediate benefits with a bespoke, cost effective solution.
Available 24 hours a day, 7 days a week.
Identify trends in call types with our reporting methods.
Rapid response and escalation.
Adapt to emergencies or a sudden increase in call volumes.
Maintain a high level of service at an affordable price.
Service provided by industry experts.
With our flexible options we ensure that your service levels aren’t affected by staff shortages, technology and budget restraints or the increasingly wild winters that can create a large surge in calls. Our high level of professionalism enables us to respond quickly to all situations whilst focusing on exceptional customer service and keeping an eye on the bottom line.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"