Facilities Management.

Never miss a call again with 24/7 support provided by a highly professional team.

With the continued pressure on FM companies to cut costs, help ensure that your service standards remain the same by outsourcing your call answering.

Why choose us.

Start to enjoy immediate benefits with a bespoke, cost effective solution.

Available 24 hours a day, 7 days a week.

Identify trends in call types with our reporting methods.

Rapid response and escalation.

Adapt to emergencies or a sudden increase in call volumes.

Maintain a high level of service at an affordable price.

Service provided by industry experts.

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Flexible options.

With our flexible options we ensure that your service levels aren’t affected by staff shortages, technology and budget restraints or the increasingly wild winters that can create a large surge in calls. Our high level of professionalism enables us to respond quickly to all situations whilst focusing on exceptional customer service and keeping an eye on the bottom line.

call answering 3

What our clients say.

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets - Jenny

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co - Deborah Wilkinson

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

Get in touch
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