Facilities Management.

Never miss a call again with 24/7 support provided by a highly professional team.

With the continued pressure on FM companies to cut costs, help ensure that your service standards remain the same by outsourcing your call answering.

Why choose us.

Start to enjoy immediate benefits with a bespoke, cost effective solution.

Available 24 hours a day, 7 days a week.

Identify trends in call types with our reporting methods.

Rapid response and escalation.

Adapt to emergencies or a sudden increase in call volumes.

Maintain a high level of service at an affordable price.

Service provided by industry experts.

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Flexible options.

With our flexible options we ensure that your service levels aren’t affected by staff shortages, technology and budget restraints or the increasingly wild winters that can create a large surge in calls. Our high level of professionalism enables us to respond quickly to all situations whilst focusing on exceptional customer service and keeping an eye on the bottom line.

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What our clients say.

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets

We have now introduced this service into many of our franchised offices. orca (Call Miss Jones) provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group

We have been using orca (Call Miss Jones) for several years. They are a professional team who answer my calls when we can’t. It’s been so useful in many situations. Not only if my staff are busy but also If I’m driving or I go out of the area they email me with a message of who has called me or my business. They have paid for themselves over and over again by taking details of orders. We highly recommend them. They even gave us a free trial and we’re never looked back.

Baby Birds - Retail

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

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