Facilities Management.

Never miss a call again with 24/7 support provided by a highly professional team.

With the continued pressure on FM companies to cut costs, help ensure that your service standards remain the same by outsourcing your call answering.

Why choose us.

Start to enjoy immediate benefits with a bespoke, cost effective solution.

Available 24 hours a day, 7 days a week.

Identify trends in call types with our reporting methods.

Rapid response and escalation.

Adapt to emergencies or a sudden increase in call volumes.

Maintain a high level of service at an affordable price.

Service provided by industry experts.

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Flexible options.

With our flexible options we ensure that your service levels aren’t affected by staff shortages, technology and budget restraints or the increasingly wild winters that can create a large surge in calls. Our high level of professionalism enables us to respond quickly to all situations whilst focusing on exceptional customer service and keeping an eye on the bottom line.

call answering 3

What our clients say.

We decided to use a call answering service as we are a small business and need to be able to attend to other tasks within our business but don’t want to miss that crucially important call from a client. Neither did we want unanswered calls to be picked up by an impersonal voicemail recorder. “orca (Call Miss Jones)” may be the first impression our client experiences of our business and it’s important that this is a professional but friendly interaction. We are very satisfied that “orca (Call Miss Jones)” delivers a quality service that we could recommend.

Dejay Distribution Ltd - Sharon Greathead

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes - Jason Phillips

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

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