Facilities Management.

Never miss a call again with 24/7 support provided by a highly professional team.

With the continued pressure on FM companies to cut costs, help ensure that your service standards remain the same by outsourcing your call answering.

Why choose us.

Start to enjoy immediate benefits with a bespoke, cost effective solution.

Available 24 hours a day, 7 days a week.

Identify trends in call types with our reporting methods.

Rapid response and escalation.

Adapt to emergencies or a sudden increase in call volumes.

Maintain a high level of service at an affordable price.

Service provided by industry experts.

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Flexible options.

With our flexible options we ensure that your service levels aren’t affected by staff shortages, technology and budget restraints or the increasingly wild winters that can create a large surge in calls. Our high level of professionalism enables us to respond quickly to all situations whilst focusing on exceptional customer service and keeping an eye on the bottom line.

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What our clients say.

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group

Bardsley appointed the services of orca (Call Miss Jones) for Out of Hours defects reporting 3 years ago. The service we receive is excellent. They keep us informed and are efficient and reactive which reflects positively on our company with clients and subcontractors alike. An invaluable and highly recommended service!

Bardsley Construction

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

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