Delivering aspirational service is more important than ever in the hospitality sector. Clients expect the highest standards and a failure to deliver, especially on a special occasion, can be disastrous. First impressions really count; a bride-to-be doesn’t want a lengthy wait at a reception desk because the receptionist is on the telephone. Likewise, you don’t want to be kept waiting on the phone if looking for information on that all important spa break or anniversary weekend away. orca can help fill the void that all hospitality businesses have from time to time. We’ll impress your would-be customers with our professional and competent greeting and the follow up action that you request
Just some of the ways in which orca can assist your hospitality business.
Overflow answering for busy reception areas.
Diary management; clients receive a first call resolution.
Speedy capturing of valuable new enquiries.
Immediate despatch of digital marketing material.
Professional and competent first impression for clients.
Variable and flexible cost structure.
Whether you are an independent beauty salon or multi-national hotel group, your customers, especially in their leisure time, expect a prompt, friendly, professional and competent response to their queries and even the most sophisticated businesses cannot deliver on this 100% of the time. Our flexible service means we can step in at busy times and seamlessly maintain your high standards of customer service, ensuring your customers remain delighted and that you capture new business.
Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.
JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.
Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.