Call Answering Specialists for Hotels & Restaurants.

We can deliver aspirational service on your behalf.

Delivering aspirational service is more important than ever in the hospitality sector. Clients expect the highest standards and a failure to deliver, especially on a special occasion, can be disastrous. First impressions really count; a bride-to-be doesn’t want a lengthy wait at a reception desk because the receptionist is on the telephone. Likewise, you don’t want to be kept waiting on the phone if looking for information on that all important spa break or anniversary weekend away. orca can help fill the void that all hospitality businesses have from time to time. We’ll impress your would-be customers with our professional and competent greeting and the follow up action that you request

Why choose us.

Just some of the ways in which orca can assist your hospitality business.

Overflow answering for busy reception areas.

Diary management; clients receive a first call resolution.

Speedy capturing of valuable new enquiries.

Immediate despatch of digital marketing material.

Professional and competent first impression for clients.

Variable and flexible cost structure.

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orca’s services will benefit and add value to any hospitality business.

Whether you are an independent beauty salon or multi-national hotel group, your customers, especially in their leisure time, expect a prompt, friendly, professional and competent response to their queries and even the most sophisticated businesses cannot deliver on this 100% of the time. Our flexible service means we can step in at busy times and seamlessly maintain your high standards of customer service, ensuring your customers remain delighted and that you capture new business.

What our clients say.

We have been clients of orca for around 2 years now and you handle all of our overflow calls and then take over from when our offices shut at 8pm all the way until the next morning.  We have been very happy clients of orca and your service allows us to offer a seamless 24/7 service and allows us to balance our resourcing in the offices as we know clients will be spoken to competently and given initial information.   Words I’d use to describe orca are: efficient, invaluable, willing, customer orientated.  Thank you for all you do for us.

Whitegates (part of TPFG)

We are a small bespoke business specialising in the valuation, sale and acquisition of garden centres and plant nurseries throughout the United Kingdom. We have been established for over 25 years and we pride ourselves on our high levels of customer service. We don’t handle a large volume of calls, however, each call is obviously important to us. Prior to using ‘orca (Call Miss Jones)’ any calls we couldn’t answer would go to voicemail, whilst we appreciate this is not an unusual practice for many companies, we felt all callers to our company should be greeted by a person, not a machine!

Alexander Mackie

We switched to orca (Call Miss Jones) from another telephone overflow service and we have been very happy with the results. The setup process was very swift and stress-free, we were kept up to date throughout it all. All the operators we have dealt with have been very professional and have passed our clients messages on without any issues. We have found the service to be financially beneficial and would highly recommend orca (Call Miss Jones).

ICR Vets

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

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