Call Answering Specialists for Hotels & Restaurants.

We can deliver aspirational service on your behalf.

Delivering aspirational service is more important than ever in the hospitality sector. Clients expect the highest standards and a failure to deliver, especially on a special occasion, can be disastrous. First impressions really count; a bride-to-be doesn’t want a lengthy wait at a reception desk because the receptionist is on the telephone. Likewise, you don’t want to be kept waiting on the phone if looking for information on that all important spa break or anniversary weekend away. orca can help fill the void that all hospitality businesses have from time to time. We’ll impress your would-be customers with our professional and competent greeting and the follow up action that you request

Why choose us.

Just some of the ways in which orca can assist your hospitality business.

Overflow answering for busy reception areas.

Diary management; clients receive a first call resolution.

Speedy capturing of valuable new enquiries.

Immediate despatch of digital marketing material.

Professional and competent first impression for clients.

Variable and flexible cost structure.

Get in touch

orca’s services will benefit and add value to any hospitality business.

Whether you are an independent beauty salon or multi-national hotel group, your customers, especially in their leisure time, expect a prompt, friendly, professional and competent response to their queries and even the most sophisticated businesses cannot deliver on this 100% of the time. Our flexible service means we can step in at busy times and seamlessly maintain your high standards of customer service, ensuring your customers remain delighted and that you capture new business.

What our clients say.

The service you offer is invaluable to my business. Our calls go on to divert to you for breaks for staff and other times when meetings are held. Our clients feel as if they are phoning our office and not having to speak to an answer phone.

Deborah Wilkinson & Co - Deborah Wilkinson

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings - Scott Richardson

We are a group of dental practices in the South of London and ensuring all of our patients receive the highest quality service is of the utmost importance.  As our business is growing we identified that we required some additional support with our telephone answering and decided to work with orca (Call Miss Jones).  We have been working with orca (Call Miss Jones) for over 18 months and they have provided us with excellent service, but more importantly, they are providing excellent service to our clients. They ensure that all of our calls are answered promptly and professionally when our office is busy and send us a message detailing all the information that we ask for so we can call the patient back.

We have found orca (Call Miss Jones) to be reliable and friendly as well as very reasonably priced.  As an expanding business, they are always happy to review our package and we can easily add more practices on as we grow. orca (Call Miss Jones) are an extension to our operation and give us confidence that we are never missing those important calls. We would highly recommend their services.

Gentle Dental Care Group - Avinash Sachdev

Case Study:

Together Housing

Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.

Case Study:

JLL Residential

JLL Residential offer fully managed apartments in a number of locations throughout the UK.   JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.

Case Study:

Halton Housing

Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Case Study:

Specialist Consultancy Firm Alexander Mackie Use Orca.

Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.

Case Study:

Rawson Digital

"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"

Case Study:

Chancellors Estate Agents.

Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

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