sector medical

Professional Call Answering Specialists for Medical Practices.

A professional and highly confidential call answering and diary management service to the medical profession.

At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.

calls 1 of 1 2

Why choose us.

By using Orca's first class service, your practice will experience the following great benefits.

Professional and efficient image for your medical practice with no lengthy call waiting times.

Capture of new patient and revenue generating opportunities.

Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.

Extremely cost effective and professional alternative to employing additional staff.

Working within your own existing diary management systems, or use of Orca's system.

Highly trained colleagues with vast experience of medical calls and diary bookings.

Get in touch

At orca we are about far more than mere call answering and message taking, always wanting to offer more to our clients.

This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an  overflow reception service.

What our clients say.

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets

I have for the last 6 weeks been trialling orca (Call Miss Jones) as an alternative purely based on the pricing points and after a successful trial have just had them take over our 24-hour call handling in and out of hours. For me, there is no loss of quality of service and a gain of over 50% reduction in my expenditure. So all in all great value for money.

Martin & Co

We have been clients of orca for around 2 years now and you handle all of our overflow calls and then take over from when our offices shut at 8pm all the way until the next morning.  We have been very happy clients of orca and your service allows us to offer a seamless 24/7 service and allows us to balance our resourcing in the offices as we know clients will be spoken to competently and given initial information.   Words I’d use to describe orca are: efficient, invaluable, willing, customer orientated.  Thank you for all you do for us.

Whitegates (part of TPFG)

calls 1 of 1 12

Case Study:

Gentle Dental Care

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

Get in touch
arrow_downarrow_leftarrow_rightbell bespoke_services briefcase-24-2call_answering Car crosscurvediary_management emailEstate-Agents Financial graphHospitality Housing ie_burgerLegal live_chat Medical old_phone outbound person phone shaking-handsCreated with Sketch. social_facebooksocial_googleplussocial_instagramlogo-linkedin-glyph-32social_pinterestlogo-twitter-glyph-32social_youtubespeech_bubble Tools Vet