Professional Call Answering Specialists for Medical Practices.

A professional and highly confidential call answering and diary management service to the medical profession.

At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.

Why choose us.

By using Orca's first class service, your practice will experience the following great benefits.

Professional and efficient image for your medical practice with no lengthy call waiting times.

Capture of new patient and revenue generating opportunities.

Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.

Extremely cost effective and professional alternative to employing additional staff.

Working within your own existing diary management systems, or use of Orca's system.

Highly trained colleagues with vast experience of medical calls and diary bookings.

Get in touch

At orca we are about far more than mere call answering and message taking, always wanting to offer more to our clients.

This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an  overflow reception service.

What our clients say.

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes - Jason Phillips

orca (Call Miss Jones) provides a service that we can trust and rely on. They are flexible to our service needs, able to help at short notice and strive to fix any issues that arise.

Elim Housing - Lizzie Aston-Long

I just wanted to say that using orca (Call Miss Jones) is the best thing I have ever done. I decided to use the service because I didn’t want to miss any opportunities/calls whilst I was on holidays or was on the other line and it has served me very well. You simply divert the calls to a dedicated number and the friendly team answer the call in our company name and what’s so good about the service is you get an email straight away so if required you can return the call in an emergency without even being in the office.

I have had some very good reports from my clients to say how friendly and helpful the call handlers are and take a detailed message, it’s like having more members of staff in the office!

Now the customers who call when I am out of the office can actually speak to a person rather than a potential answer phone service on the mobile which is much more professional and also very cost effective too, keep up the good work

SCR Sales & Lettings - Scott Richardson

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

Get in touch
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