sector medical

Professional Call Answering Specialists for Medical Practices.

A professional and highly confidential call answering and diary management service to the medical profession.

At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.

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Why choose us.

By using Orca's first class service, your practice will experience the following great benefits.

Professional and efficient image for your medical practice with no lengthy call waiting times.

Capture of new patient and revenue generating opportunities.

Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.

Extremely cost effective and professional alternative to employing additional staff.

Working within your own existing diary management systems, or use of Orca's system.

Highly trained colleagues with vast experience of medical calls and diary bookings.

Get in touch

At orca we are about far more than mere call answering and message taking, always wanting to offer more to our clients.

This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an  overflow reception service.

What our clients say.

We have been using orca (Call Miss Jones) for several years now and have found the service to be invaluable. It’s very reassuring to our patients to have someone to speak to if we are already on a call or are unable to take a call for any reason. We have found the staff at orca (Call Miss Jones) very professional and friendly and easy to deal with.  We have complete confidence in orca (Call Miss Jones) and wouldn’t be without them.

Harley Street Dental

We have had an amazing service from orca (Call Miss Jones) from the beginning they have adapted to our needs and always helped out when needed.  Their team has been courteous and professional when speaking on our behalf and making life easier in the running of our company.  We would recommend their services 100%

Phillips Homes

orca (Call Miss Jones) provides a service that we can trust and rely on. They are flexible to our service needs, able to help at short notice and strive to fix any issues that arise.

Elim Housing

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Case Study:

Gentle Dental Care

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Discover the real value we can add to your organisation.

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Contact us and we'll work out the best package for your needs.

Get in touch
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