Professional Call Answering Specialists for Medical Practices.

A professional and highly confidential call answering and diary management service to the medical profession.

At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.

Why choose us.

By using Orca's first class service, your practice will experience the following great benefits.

Professional and efficient image for your medical practice with no lengthy call waiting times.

Capture of new patient and revenue generating opportunities.

Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.

Extremely cost effective and professional alternative to employing additional staff.

Working within your own existing diary management systems, or use of Orca's system.

Highly trained colleagues with vast experience of medical calls and diary bookings.

Get in touch

At orca we are about far more than mere call answering and message taking, always wanting to offer more to our clients.

This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an  overflow reception service.

What our clients say.

We have now introduced this service into many of our franchised offices. orca (Call Miss Jones) provides a professional answering service for those occasions that a call may get missed by our teams because they are all busy on other calls. Every call into our office could be a potential client so why would you take the chance missing that lead? They have individually tailored our needs as every office is different and we only ever hear good reviews from our offices. I would highly recommend them to any growing business.

Belvoir Group - Deborah Tordoff

Bardsley appointed the services of orca (Call Miss Jones) for Out of Hours defects reporting 3 years ago. The service we receive is excellent. They keep us informed and are efficient and reactive which reflects positively on our company with clients and subcontractors alike. An invaluable and highly recommended service!

Bardsley Construction - Jo Bentley

Pen y Lan Plumbing has been working with orca (Call Miss Jones) for four years now. We would never even consider going back to the old answer phones. The service pays for itself every day of the week.

Pen y Lan Plumbing - George Sutherland

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

Get in touch
arrow_downarrow_leftarrow_rightbell bespoke_services briefcase-24-2call_answering Car crosscurvediary_management emailEstate-Agents Financial graphHospitality Housing ie_burgerLegal live_chat Medical old_phone outbound person phone shaking-handsCreated with Sketch. social_facebooksocial_googleplussocial_instagramlogo-linkedin-glyph-32social_pinterestlogo-twitter-glyph-32social_youtubespeech_bubble Tools Vet