At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.
By using Orca's first class service, your practice will experience the following great benefits.
Professional and efficient image for your medical practice with no lengthy call waiting times.
Capture of new patient and revenue generating opportunities.
Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.
Extremely cost effective and professional alternative to employing additional staff.
Working within your own existing diary management systems, or use of Orca's system.
Highly trained colleagues with vast experience of medical calls and diary bookings.
This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an overflow reception service.
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!