Professional Call Answering Specialists for Medical Practices.

A professional and highly confidential call answering and diary management service to the medical profession.

At orca we understand the importance of professionalism and confidentiality when speaking to clients and patients and in how their information is handled. Whether it be for a large corporate dental network, High Street opticians or an independent physiotherapist, handling calls and diary bookings of a medical nature require particular skills and aptitude which orca colleagues possess. Our highly trained colleagues provide a seamless call transition from your reception desk to us, following which messages will be accurately and expediently conveyed and diary bookings or changes efficiently made.

Why choose us.

By using Orca's first class service, your practice will experience the following great benefits.

Professional and efficient image for your medical practice with no lengthy call waiting times.

Capture of new patient and revenue generating opportunities.

Alleviates pressure on reception staff at busy times, giving them more time with clients and patients.

Extremely cost effective and professional alternative to employing additional staff.

Working within your own existing diary management systems, or use of Orca's system.

Highly trained colleagues with vast experience of medical calls and diary bookings.

Get in touch

At orca we are about far more than mere call answering and message taking, always wanting to offer more to our clients.

This initiative initially led us to taking diary bookings on behalf of clients in addition to answering their calls. Many independent practitioners such as physiotherapists and chiropractors, having no permanent reception function themselves, find this service invaluable, allowing them to get on with practising their profession whilst we give them their business voice and capture new client opportunities. Equally our service is designed for larger medical practices where we provide a complete outsourced or an  overflow reception service.

What our clients say.

orca (Call Miss Jones) have been providing excellent service to Irwell Valley customers for over four years, seamlessly taking over from our in-house teams and handling all repairs and anti-social behaviour calls with great professionalism and skill out of hours. orca (Call Miss Jones) have proven to be a reliable, flexible and co-operative provider, with whom we enjoy a great working partnership.

Irwell Valley HA

We decided to use a call answering service as we are a small business and need to be able to attend to other tasks within our business but don’t want to miss that crucially important call from a client. Neither did we want unanswered calls to be picked up by an impersonal voicemail recorder. “orca (Call Miss Jones)” may be the first impression our client experiences of our business and it’s important that this is a professional but friendly interaction. We are very satisfied that “orca (Call Miss Jones)” delivers a quality service that we could recommend.

Dejay Distribution Ltd

I attended the marketing meeting where we discussed online booking and the impact missed calls has on practices. In addition, I was aware that we were missing calls due to the high call volumes to our clinics – so we decided to give the ‘orca (Call Miss Jones)’ free trial a go. The exact numbers were frightening. Our main hospital was obviously the biggest culprit, however, I was shocked to learn that the smaller branches were struggling also.

We discussed the idea with the whole team who unanimously decided it was a good idea. We hoped to improve our client experience but also to help our receptionists – freeing them up to deal with clients ‘directly in front of them’.

orca (Call Miss Jones) has been handling our calls since March and have done a good job. They have a basic price list and information on our pet health club so that they can answer simple enquiries. Whenever someone requests a callback or an appointment we immediately get an email so that we can action it.

Village Vets

Case Study:

Gentle Dental

Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!

Discover the real value we can add to your organisation.

Free Trial

Contact us and we'll work out the best package for your needs.

Get in touch
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