At orca we understand the dynamics of veterinary practices and the vital importance of handling their calls correctly. We know that calls to vets are in many cases true emergencies with the vet being the last line of defence – as such we classify vets calls as the highest priority. Our veterinary services range from overflow call answering and diary management for small animal practices through to emergency out of hours farm animal calls where we transfer calls through to on call farm vets. This service means “on call” vets are only disturbed for genuine emergencies.
There are many benefits to veterinary practices using Orca's range of services.
Triage and filter of out of hours calls to ensure only genuine emergencies transferred through.
Highly trained veterinary team, experienced in the sector and understanding of clients' needs.
Cost effective professional alternative to employing additional staff.
Robust back up and disaster processes to ensure continuity of calls answered at all times.
Professional and efficient image for your veterinary practice with no lengthy call waiting times.
Alleviates pressure on reception staff at busy times, giving them more time with clients.
At orca we understand the close relationships vets have with their clients, especially farmers, and how continuity of service and responsiveness are critical to those relationships. Medical situations can develop suddenly, for example incidences of calving, where a farmer client will need the attendance of a vet urgently. We recognise these urgent requests and situations and will respond with the urgency that our clients expect. Equally we deal just as professionally with a client wishing to book a pet in for a routine check up.
Together Housing are one of the largest housing associations in the North of England with over 38,000 homes, mainly located across the Yorkshire and Lancashire areas. They are a not-for profit organisation. Any surplus funds are re-invested for the benefit of their residents and local communities. As well as rental properties, they also build and manage homes for sale, sheltered accommodation and extra care.
JLL Residential offer fully managed apartments in a number of locations throughout the UK. JLL liaise with residents throughout the entire customer journey, from initial enquiry as an applicant to the last day of tenancy, this also includes any management and maintenance issues.
Halton Housing is a forward thinking and dynamic not for profit housing association which owns and manages 7,000 homes in the Cheshire towns of Runcorn and Widnes. They employ over 330 talented members of staff, including 80 specialist trades people in their Construction Services team. The Board work closely with their Executive Management team to ensure that they meet their promises and main objective – ‘Improving People’s Lives.’
Working with multiple branches throughout the South of London. orca has been partnering with Gentle Dental for over 18 months, initially providing call answering services for 3 branches which has now expanded to the entire chain. Adding additional branches to your orca account couldn't be more simple!
Our clients are greeted by a real person rather than an answering machine! orca have been working with Alexander Mackie for over 2 years providing high quality, bespoke, call answering services. As an SME, providing a more personal service to their clients is of the utmost importance.
"I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!"
Chancellors is one of the leading independent Estate Agency groups in the UK, with in excess of 50 branches and over 90 departments. Operating across West London, the M4 corridor and mid Wales they are a trusted highly reputable Estate Agent handling residential, commercial, new homes and land and development sales.